2 Comments

Great insight! I agree that business strategy, such as analytics, customer service, digital touchpoints, and experience design are bigger than just marketing. It takes all departments to understand how these elements come together to deliver the most important unified thing that matters…’trust.’

Expand full comment
author

That's a great point. Some people may see it as a bad thing that marketing teams losing responsibilities. But you summed it up perfectly. It takes /more/ than just marketing to handle these things.

Expand full comment